DISCLAIMER: This manual has been auto-translated using Google Translate of the original in English for information purposes only. In case of a discrepancy, the English manual will prevail. For any queries please contact [email protected]

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Release date 04.02.2022

C2/C3 Install & Operation Manual (PRE DEC 2023)

Safety

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

The unit should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.

  • The appliance is not suitable for installation in an area where a water jet could be used.
  • The appliance has to be placed in a horizontal position.

WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.

This appliance is intended to be used in household and similar applications such as:-

  • Staff kitchen areas in shops, offices and other working environments
  • Farm houses and by clients in hotels, motels and other residential type environments
  • Bed and breakfast type environments
  • Catering and similar non-retail applications

A-weighted emission sound pressure level is below 70 dB(A)

R290/R600a is a refrigerant-grade propane used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290/R600a also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502.

Units with R290/R600a can only be maintained and repaired by authorized technicians who are
properly trained and certified.
ProCore General Safety Positioning
  • Always place the dispenser in its vertical position, on a surface which can capably support its weight.
  • During use the unit must remain in its upright position.
  • Adequate ventilation must be allowed for. Always install this unit with the Simple-fit Vent Kit to ensure adequate air flow. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.
  • Keep the machine away from sunlight, heat and moisture.
  • Power and water supply points must be available near the dispenser, and must meet the criteria specified in the ‘Specification’ section of this manual.
  • The environment where the unit is installed must be free of dust and corrosive/explosive gases.

Waste Electrical Products:


  • The WEEE symbol indicates that this item contains electronic components which must be collected and disposed of separately.

  • Never dispose of electrical waste in general municipal waste. Collect and dispose of such waste separately.

  • Make use of the return and collection systems available to you, or your local recycling programme. Contact your local authority or place of purchase to find out what schemes are available.

  • Electrical and electronic equipment contains hazardous substances which, when disposed of incorrectly, may leak into the ground. This can contribute to soil and water pollution which is hazardous to human health; and endangers wildlife.

  • It is essential that consumers look to re-use or recycle electrical or electronic waste
    to avoid it going to landfill sites or incineration without treatment.

Specification

COOLING SYSTEMStainless steel direct chill coil encased in a solid-block system for instant response cool down action. Ultra efficiency compression system with capillary control.
Environmentally friendly R290 refrigerant.
DISPENSE
Multi-Neck Faucet with ergonomically designed lever controls for each tap.
COLD TEMPERATURE2°C - 10°C.
OUTPUT PER HOUR (ProCore+)80 litres Chilled
80 litres Sparkling
POWER SUPPLY230-240V~50Hz
FUSE RATING10A
MAXIMUM RUNNING POWER CONSUMPTION - CHILLED & AMBIENTProCore+ 0.2kW - 230V
MAXIMUM RUNNING POWER CONSUMPTION - CHILLED & SPARKLING
ProCore+ 0.3kW - 230V
MAXIMUM RUNNING POWER CONSUMPTION - CHILLED, SPARKLING & AMBIENT
ProCore+ 0.3kW - 230V
RATED CURRENT - CHILLED & AMBIENTProCore+ 1.5A
RATED CURRENT - CHILLED & SPARKLINGProCore+ 1.7A
RATED CURRENT - CHILLED, AMBIENT & SPARKLINGProCore+ 1.7A
QUANTITY OF REFRIGERATION GASR290 40g
DIMENSIONS(w x d x h) 320 x 431 x 375mm.
WEIGHT27Kg MAX
WATER CONNECTIONMains in - 8mm Push Fit Bulkhead
MINIMUM TO MAXIMUM INLET WATER
PRESSURE
0.05MPa (0.5 bar) - 1.0 MPa (10 bar)
Internally regulated to 0.3 MPa (3 bar)
C02 CONNECTION1/4” Push Fit.
CO2 PRESSURE0.4MPa (4 Bar) Maximum
MINIMUM TO MAXIMUM AMBIENT ROOM OPERATING TEMPERATURE5°C - 35°C
CLIMATIC CLASSN

Model Overview

Introduction

The c2/c3 is a robust, simple to operate and maintain multi-headed tap with an aesthetically striking design.
The under-counter dispenser is a ProCore+ cooler designed to provide ambient still, chilled and/or sparkling water. All the materials and components are tested during the entire production process in order to satisfy all expectations.

Component/Feature Overview

c3 Tap - Major Components

Contents:
1 no Tap Tower
2/3 no Tap Spacers
2/3 no Tap Lever Sets

1 no Dispense Label Set
1 no Tap Nut
1 no Mounting Gasket

1. Dispense Lever, 2. Chilled Water Tap, 3. Sparkling Water Tap, 4. Ambient Water Tap, 5. Main Body, <br /> 6. Gasket, 7. Threaded Stem & Backnut, 8. Chilled Water Pipe, 9. Sparkling Water Pipe, 10. Ambient Water Pipe
1. Dispense Lever, 2. Chilled Water Tap, 3. Sparkling Water Tap, 4. Ambient Water Tap, 5. Main Body,
6. Gasket, 7. Threaded Stem & Backnut, 8. Chilled Water Pipe, 9. Sparkling Water Pipe, 10. Ambient Water Pipe

ProCore Electronic - Major Components

Contents:
1 no Undercounter Unit
1 no 2.0m Power Cord Set

1 no Co2 Regulator with Gauge & Connection tube*
1 no ProCore Simple-fit Ventilation Kit

1. ProCore Simple-fit Chimney, 2. ProCore Simple-fit Base, 3. Front Panel, 4. Carry Handle, 5. Top Panel, 6. CO2 Inlet*, 7. Water Inlet, 8. Ambient Dispense, 9. Sparkling Dispense, 10. On/Off Switch, 11. Power Connection, 12. Chilled Dispense, 13. Side Panel
1. ProCore Simple-fit Chimney, 2. ProCore Simple-fit Base, 3. Front Panel, 4. Carry Handle, 5. Top Panel, 6. CO2 Inlet*, 7. Water Inlet, 8. Ambient Dispense, 9. Sparkling Dispense, 10. On/Off Switch, 11. Power Connection, 12. Chilled Dispense, 13. Side Panel

Please Note:
Mains Installation Kit & Filters are supplied as extra items
according to individual ordering requirement.

*Sparkling versions only

Dimensions

Tap Dimensions

Drip Tray Dimensions

ProCore Manual Dimensions

Installation

Installation Requirements

Identify a suitable location for the ProCore unit. It should be positioned within 1.0m of the faucet, and within 2.0m of suitable services connections. Ensure to allow enough space for the Simple-fit Vent Kit which must be installed with the unit.

The ProCore unit must be installed in accordance with the relevant requirements of:

  • The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
  • The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.

The unit must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on. It should be allowed to thaw and must then be thoroughly inspected to ensure it is undamaged.

Service Requirements

  • Water: Mains potable water – internally regulated to 0.3MPa (3 bar)
  • CO2: Food Grade CO2 to be supplied
  • Min mains pressure 0.05MPa (0.5 bar)
  • Electricity: 5A supply – Earth Leakage Protected
  • Waste Drain Connection
When planning and providing for the connection to the services, always allow for easily accessible service isolator fittings and for the position of an external water filter.
When planning and providing for the connection to the services, always allow for easily accessible service isolator fittings and for the position of an external water filter.
Identify a suitable position for the tap. A 50mm (max) hole is required for a three headed tap, and a 35mm (max) hole for a two headed tap.
Identify a suitable position for the tap. A 50mm (max) hole is required for a three headed tap, and a 35mm (max) hole for a two headed tap.
When positioning to drain over an existing sink bowl, allow for the reach of the tap levers or otherwise the position of any optional drip tray. 168mm to middle tap, 148mm to outside taps.
When positioning to drain over an existing sink bowl, allow for the reach of the tap levers or otherwise the position of any optional drip tray. 168mm to middle tap, 148mm to outside taps.
Also allow for the height of the tap levers under any overhanging cupboard/shelf.
Also allow for the height of the tap levers under any overhanging cupboard/shelf.
Allow for the space needed for forming the required cut out. Relate the selected position to the underneath of the counter and check for any obstructions.
Allow for the space needed for forming the required cut out. Relate the selected position to the underneath of the counter and check for any obstructions.
Allow sufficient space for fitting a back nut to the faucet stem.
Allow sufficient space for fitting a back nut to the faucet stem.
Carefully form the needed hole, using the correct type of cutter for the work surface material. Observe all local occupational health and safety requirements.
Carefully form the needed hole, using the correct type of cutter for the work surface material.
Observe all local occupational health and safety requirements.
Ensure the gasket is in the correct position and lower the tap in the cut out hole.
Ensure the gasket is in the correct position and lower the tap in the cut out hole.
With the tap in position carefully refit the nut. Take care not to over-tighten.
With the tap in position carefully refit the nut. Take care not to over-tighten.
Fit optional Drip Tray at this stage (if selected).
Fit optional Drip Tray at this stage (if selected).

Cutting Templates

ProCore Vent Base Cutting Template

We recommend you check the dimensions of the ProCore Simple-fit Ventilation Kit using the cutting template prior to cutting the base cabinet.

 
ProCore Vent Base Cutting Template

Download or order the ProCore Vent Base Cutting Template here 

Tap & Driptray Cutting Template

We recommend you check the dimensions of the tap and driptray using the cutting template prior to cutting the work surface.

 
c2/c3 Cutting Template

Download or order the cutting template here 

Operation

Tap Operation

1. Chilled Water Tap, 2. Sparkling Water Tap, 3. Ambient Water Tap, 4. Water Pressure Regulator NOTE: Sparkling water flow rate factory setting = 2.4L per minute MAX. This may need adjusting depending on inlet pressure.
1. Chilled Water Tap, 2. Sparkling Water Tap, 3. Ambient Water Tap, 4. Water Pressure Regulator

NOTE: Sparkling water flow rate factory setting = 2.4L per minute MAX. This may need adjusting depending on inlet pressure.

Ventilation System Installation

When Borg & Overström undercounter units are installed inside a cabinet or housing, adequate ventilation is recommended to ensure that they operate satisfactorily. During a cooling cycle it is normal for the unit to produce heat, and the purpose of ventilation is to provide a supply of air that can absorb the generated heat which would otherwise accumulate inside the cabinet or housing, and reduce the cooling performance of the unit. The amount

of heat generated by the cooling cycle depends directly upon the amount of usage – the higher the usage, the more heat produced. To provide adequate ventilation we recommend that air grilles/vents are fitted as supplied (or vent apertures formed) in the cabinet to allow an airflow as shown below. Normally this should be enough for all situations.

Important: Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.

Using the template provided, carefully mark and cut the aperture to the edge of the cabinet.
Using the template provided, carefully mark and cut the aperture to the edge of the cabinet.
Situate the ProCore Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.
Situate the ProCore Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.
Insert 4 screws into the holes located. Do not overtighten at this stage.
Insert 4 screws into the holes located. Do not overtighten at this stage.
Place the rear vent chimney over the 4 screws and slide downwards into place.
Place the rear vent chimney over the 4 screws and slide downwards into place.
Tighten all 4 fixing screws.
Tighten all 4 fixing screws.
Lift and tilt the unit into position ready to lower.
Lift and tilt the unit into position ready to lower.
Lower the appliance carefully into position on the ventilation base to ensure the chimney is located correctly in the chimney aperture at the rear of the base.
Lower the appliance carefully into position on the ventilation base to ensure the chimney is located correctly in the chimney aperture at the rear of the base.
After installation the vents at the front of the cabinet and to the sides of the ventilation base must not be obstructed.
After installation the vents at the front of the cabinet and to the sides of the ventilation base must not be obstructed.

NOTE: Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.

ProCore Installation & Water Connection

The use of a Borg & Overström installation kit is highly recommended. All kits have been designed to include all the parts you need to safely and correctly install our dispensers. To ensure you select the correct kit for the model you’re installing, please visit the website or contact our support team. 

All installations of water dispensers must include a water block. A water block is conveniently included in every one of our installation kits. If you’re not a using Borg & Overström installation kit, ensure you install a water block – failure to do so will negate any insurance claims for water damage resulting from water dispenser malfunction. 

For installation kits and water blocks please see our store here. 

NOTE: The water filter on the supply line to the unit needs to be pre-flushed prior to the water connection to the appliance. 

Locate the ProCore in a suitable position, using the supplied ventilation base by following the instructions above.
Locate the ProCore in a suitable position, using the supplied ventilation base by following the instructions above.
Connect the water supply to the inlet.
Connect the water supply to the inlet.
Connect the C2/C3 Tap to the chilled and ambient outlet.
Connect the C2/C3 Tap to the chilled and ambient outlet.
Connect the C2/C3 Tap to the sparkling outlet (if applicable).
Connect the C2/C3 Tap to the sparkling outlet (if applicable).
Connect the CO2 supply from gas regulator, ensuring the pressure is set to max 58 PSI (4 bar), and turn on the supply (See CO2 Installation section)
Connect the CO2 supply from gas regulator, ensuring the pressure is set to max 58 PSI (4 bar), and turn on the supply (See CO2 Installation section)



Connect the chiller to the electricity supply.
Connect the chiller to the electricity supply.
The carbonator should be purged of air by activating the sparkling water dispense for approximately 10 seconds.
The carbonator should be purged of air by activating the sparkling water dispense for approximately 10 seconds.
Turn on the water supply to fill the tank.
Turn on the water supply to fill the tank.
Allow the machine to stand for 8 - 12 minutes for the initial chilling process to complete.
Allow the machine to stand for 8 - 12 minutes for the initial chilling process to complete.

CO2 Bottle Installation - Sparkling Versions Only

Unpack CO2 Regulator and fit elbow fitting to spigot outlet.
Unpack CO2 Regulator and fit elbow fitting to spigot outlet.
Attach the regulator to the disposable CO2 bottle, ensuring the small pressure relief vent in the stem is facing away from you or anyone else. Ensure the regulator is closed. Hand tighten securely.
Attach the regulator to the disposable CO2 bottle, ensuring the small pressure relief vent in the stem is facing away from you or anyone else. Ensure the regulator is closed. Hand tighten securely.
Connect the assembled CO2 bottle and regulator to the CO2 inlet using a ¼” pipe.
Connect the assembled CO2 bottle and regulator to the CO2 inlet using a ¼” pipe.
Stand the cylinder in a suitable place.
Stand the cylinder in a suitable place.
We recommend between 3.5 - 4 bar (58 PSI) (max). Do not exceed 4 bar pressure.
We recommend between 3.5 - 4 bar (58 PSI) (max). Do not exceed 4 bar pressure.

Maintenance & Cleaning

Sanitisation Guide

The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is caried out at the point of installation, according to the sanitisation instruction relevant to this model, which can be found in the respective Instruction & Operation Manual

NOTE: Failure to use sanitising products and processes approved by Borg & Overström will invalidate your warranty.

Sani Step 1

This operation must only be carried out by trained staff. 

Sani Step 2

A sanitisation procedure is recommended every 6 months.

Sani Step 3

Turn off incoming mains water

Sani Step 4

Briefly press chilled dispense button to release internal water pressure from the machine.

Sani Step 5

Remove the existing filter

Sani Step 6

Use hand gel and put on protective gloves.

Sani Step 7

Add 25 ml of Bioguard Internal Sanitising Solution to a clean and empty service filter cartridge.

Sani Step 8

Connect to filter head.

Sani Step 9

Turn on incoming water, allow the service filter cartridge to fill

Sani Step 10

Dispense water using the chilled button until the water appears pink. Repeat with sparkling & ambient water buttons.

Sani Step 11

Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally. (All maintenance operations must be carried out with the dispenser switched off.)

Sani Step 12

Pay particular attention to the dispense faucet and the push button controls. For this use Sterizen External Sanitiser and Sanitising Wipes. 

Sani Step 13

Remember to include the drip tray. If a Waste Overflow System is fitted, empty this and flush through with a small amount of sanitisation fluid if needed.

Sani Step 14

Attend to any cosmetic marks as needed. For this we recommend the use of Bioguard External Sanitiser. 

Sani Step 15

Reconnect the power and switch on the dispenser.

Sani Step 16

When the external cleaning (minimum 5 minutes) is completed, flush the machine using the chilled button with clean water until the dispense water runs clear. Repeat briefly with the ambient and sparkling buttons if present.

Sani Step 17

Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.

Sani Step 18

Remove the service filter. Retain service filter for reuse.

Sani Step 19

Fit new filter and turn on incoming water supply.

Sani Step 20

Pre-flush the new filter to waste using the chilled button until the water appears clear and is free of air. Flush through a small amount of water to check all functions.



Please note that this sanitisation fluid contains an active caustic/alkaline agent.
Always use responsibly and with care remembering that due to its alkaline nature unnecessary concentrated/prolonged contact with any materials, including metals, can cause damage.
Always rinse all contact surfaces after use with clean water.


Avoid skin contact and wear protective gloves when handling sanitisation fluids.


In the event of any skin contact, flush immediately with clean, cold water.

Emptying the CO2 Tank

Turn off the water supply.
Turn off the water supply.
Pull and hold the Sparkling water dispense lever until all the water is expelled and only CO2 gas is being released.
Pull and hold the Sparkling water dispense lever until all the water is expelled and only CO2 gas is being released.
The tank is empty of sparkling water when only CO2 is being released.
The tank is empty of sparkling water when only CO2 is being released.
Ensure to release the Sparkling water dispense lever and take care to avoid releasing excess amounts of CO2 gas as this may damage the tank.
Ensure to release the Sparkling water dispense lever and take care to avoid releasing excess amounts of CO2 gas as this may damage the tank.

Advanced Troubleshooting

Fault Diagnostics

Problem/ReportPossible CauseSuggested Action
No Water DispensingWater Pressure Check water flow regulator on the tap.
No Sparkling WaterNo CO2 pressureCheck CO2 bottle, regulator and non-return valve. Supply pressure should be 58 psi (4bar), replace as necessary.
Carbonator Tank Not FillingCheck carbonator probe for possible short circuit to ground.
Check for pump timeout, cycle power off & on then purge carbonator.
Water isolated from machineCheck water inlet supply.
Poor Quality CarbonationIncorrect CO2 PressureCheck CO2 bottle, regulator and non-return valve. Supply pressure should be 58 psi (4bar), replace as necessary.
Air in Carbonator TankVisit to view steps for purging tank.
Residue in Carbonator TankAfter prolonged use, a surface film can develop within the carbonator tank. Refer to cleaning and sanitising instructions.
Warm DrinksInsufficient cooling air flow through the
fridge.
Check that the condenser is not blocked.
Check supply to cooling fans (230V AC).
If supply present replace fans.
If supply not present move on to the compressor. The supply to the fans and the compressor are linked.
Compressor not runningCheck supply to compressor (230V AC).
Check NTC probe is not faulty
Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the fridge system will restart. If the problem persists contact technical support.
Fridge failureIf compressor & fan are running and there is no cooling contact technical support.

Fault Codes

Technical Information

Water Pathway - Chilled & Ambient

Water Pathway - Chilled & Sparkling

Water Pathway - Chilled, Ambient & Sparkling

C2/C3 Chilled & Ambient Circuit Schematic

C2/C3 Chilled & Sparkling Circuit Schematic

C2/C3 Chilled, Ambient & Sparkling Circuit Schematic

Spares

ProCore+ Exploded Parts Diagram

C2/C3 Exploded Parts Diagram

Spares List

Part No.DescriptionCACSCSA
7010768mm PRV - ProCore+
4626678mm Safety Check Valve
4626681/4'' Safety Check Valve
Part No.DescriptionCACSCSA
720148Main Control PCBA
7010768mm PRV - ProCore+
4626678mm Safety Check Valve
4626681/4'' Safety Check Valve
700721Top Panel Asm
720117Right Panel Asm
720113Left Panel Asm
720045Front Panel Asm
701537Pump
700085Cooling Fan
701343UV Asm
700922Flow Switch
702418Cape Washer
701596UV Control Board
720023Temperature Probe
Part No.DescriptionCACSCSA
604606Tap Tower 2 Outlets Chrome Plated
604631Tap Tower 3 Outlets Chrome Plated
604010Tap Spacer
701819C2/C3 Tap Lever with Compensator
609124Tap Domed Label Set
462872Equal Straight Connector 8mm
604033C2/C3 Tap Handle - Chrome Plated
604034C2/C3 Tap Handle - Black Plastic
702831Screw Head M5 SS C2/C3 Pack of 10
702832Gasket for Piston C2/C3 Pack of 10