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I have just installed one of your coolers but I can’t get any water to come through – what’s causing this?

The most common cause of this issue is that the water supply is turned off. Please check that your power supply, taps, valves and filters on the incoming water supply are fitted and switched on. Alternatively, your leak detector (if applicable) could have tripped off during installation. Disconnect the power and water supply and check for leaks. To reset your appliance, or if this hasn’t helped, please contact your distributor who will be pleased to get your appliance operating correctly again.

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