Better drinking water access elevates guests experience

Sally Laurie | Sustainability, Innovation

In today’s hospitality industry, where guests have countless hotel options, the guest experience has become a top priority to win out over competition and foster brand loyalty. Hotels are creating personalised experiences to elevate each stay, promoting comfort and well-being and ensuring better drinking water access for all guests.

Hotels are tailoring guest experiences in a variety of ways. From offering a pillow menu, catering for a guests’ preferences in firmness or material, or even allergen sensitivity, to enhancing in-room ambiance by providing customisable fragrance options, every sense, detail and need is provided for, aiming to make stays as comfortable and memorable as possible.

One of the least sustainable aspects of providing an excellent guest experience is the provision of drinking water and self-serve beverages. Whether guests are dining in a restaurant, working out in the gym, or relaxing in their rooms, hydration plays a vital role in their comfort, health, and overall satisfaction. However, this is usually provided in a single-use format, creating lots of waste and requiring continuous replenishment. Better drinking water access can help alleviate these issues while enhancing sustainability.

Hotels can elevate their guest hydration experience through the provision of advanced drinking water dispensers and integrated tap systems, which can provide an endless supply of temperature-controlled water, perfect for a restful cup of tea or refreshing glass of cold water, and without creating any waste. This move to a more sustainable, self-serve solution can not only save a significant amount of time and money for hotels themselves, but can also build brand loyalty through shared consumer values and brand activation through branded, refillable bottles.

In this article we will discuss how better drinking water access and filtered drinking water solutions can elevate the guest experience.

Breakfast and buffet bars

Offering good quality hot and chilled water is an essential part of any buffet or breakfast service. However, bottled water creates waste and refillable jugs do not hold the same prestige.

By placing a T2 or T3 tap in a buffet bar or self-serve beverage area, next to the coffee machine, guests can help themselves effortlessly to a quick cup of tea or glass of sparkling water. With a 4-in-1 tap system, jugs and hot water urns will not need to be refilled by staff, less counter space will be required, and less energy will be consumed.

Two females using a T3 tap to pour some filtered water

Furthermore, better drinking water access through self-serve beverages with the T3 is refined, effortless and memorable for an elevated feel.

Executive lounges and conference suites

Providing excellent service and amenities for discerning corporate clients is essential to delivering an executive environment for high-level focus and work. Long corporate events often consume countless bottles of still and sparkling water, cluttering tables and creating waste.

E7 Corian® topped drinking water dispenser with SensorBeam® touchless dispense

With the integration of a T3 or E7 into an executive lounge or conference area, you can provide an endless supply of refillable water, ensuring glasses are always filled with freshly chilled or sparkling water for the ultimate in corporate guest satisfaction.

With a luxury Corian top, elegant profile and touchless SensorBeam® technology, the E7 bottle-less water dispenser will complement even the most elevated interior and delight everyone from CEOs to tech entrepreneurs, whilst delivering on ESG requirements.

Suites and corridors

Traditionally guests are supplied with bottled water in their rooms. This standard practice ensures that they have access to clean water which is safe to drink but comes with multiple downsides. Bottles run out quickly and need replenishing, and this single-use practices creates waste and comes at a high cost.

By placing a T3 boiling tap in a suite, a hotel can eliminate the waste and cost associated with the continual use and replenishment of bottled water. In addition, by serving temperature controlled hot and chilled water, there is no longer need for untidy kettles which use a lot of energy.

An in-room dispensing solution is not always possible, depending on the establishment, however access to bottle-free water can still be supplied. Many hotels are now opting for dispensers, such as the E6, offering both hot and cold water, placed in corridors between rooms, allowing guests to simply fill up their bottles or mugs a few feet from the comfort of their suite. With the benefit of EcoMode on the E6 and T3, dispensers will not run during the night or when no one is around to use them, saving on energy and ensuring a peaceful stay.

Luxury lobbies and communal areas

From communal tea points in hotel lobbies to busy communal areas, offering refill points and access to hot water has never been easier. Swap inelegant hot water urns or kettles for beautifully designed free-standing hot taps so that guests can enjoy comforting cup of tea as they sit at relax, or can fill their travel bottles with refreshing chilled water as they leave for a day of sightseeing.

E6 Drinking water dispenser with SensorBeam®

Beautifully designed with communal areas in mind, the E6 and E7 feature illuminated SensorBeam® touch-free controls, for peace of mind and even in busy environments, promoting better drinking water access at every turn.

Fitness suites and spas

Water is essential within fitness areas and wellness suites, and providing good quality, hygienic hydration is a vital part of the guest experience.

SensorBeam® touchless dispense provides futuristic, hygiene protection even in gyms, where touch contamination can be a challenge. Offering refill points which accentuate the interior design whilst providing great tasting, filtered water, allows guests to enjoy their workout or relaxation with top quality amenities to hand.

Woman drinking a bottle of filtered water

Conclusion

In the competitive landscape of the hospitality industry, providing exceptional guest experiences is essential. Hydration facilities, such as drinking water dispensers and integrated tap systems, play a crucial role in enhancing these experiences by ensuring that guests have easy access to fresh, clean, and hygienic drinking water throughout their stay. With Forbes Travel Awards and Michelin Keys placing emphasis on hygiene and sustainability and requiring elements such as touch-free dispense within fitness facilities, there has never been a better time to provide outstanding, sustainably sourced water and better drinking water access for all guests.

Borg & Overström’s innovative hydration solutions are perfectly suited to meet the varied needs of hotel environments, from buffet areas and gyms to executive lounges and guest rooms. By investing in these advanced systems, hotels can not only elevate their service offerings but also promote guest well-being, satisfaction, and loyalty ensuring they have an enjoyable stay.

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