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Spare Parts Policy

Spare parts for current models


We endeavour to supply spare parts for all current Borg & Overström dispensers to support our distributors in the maintenance and refurbishment of these models. 

Parts that are in stock and available to order via our web store are shown in the exploded diagram sections of our electronic Product Manuals featured on our website. 

 

Spare parts for obsolete models


In the event of a dispenser model being discontinued, we will continue to stock parts for two years following the discontinuation date. 

Spare parts will continue to be offered indefinitely following the two-year period, but this will be subject to availability from our suppliers. During this period, spare parts will only be available to order in full box quantities and lead times are likely to be extended to 3-5 months. Actual lead times will be confirmed at the time of ordering. 

For details on when specific models have become obsolete, please refer to the table below.

Please note: Stock parts are no longer available for dispensers discontinued before December 2019. Any orders placed for parts to fit these models before 31st December 2022, delivery will be made during Q1 and Q2 of 2023. 

Updated February 2023 

 

For further support contact:
[email protected]

Download Spare Parts Policy

 

Stock discontinuation dates

Machine ModelDiscontinuation DateSpare parts stocked untilSpare parts available for order until
B1 Chilled & Ambient30th November 2015No longer availableNo longer available
B1 Chilled & Hot30th November 2015No longer availableNo longer available
B2.1 Reservoir Chilled & Ambient30th June 201631st December 201831st December 2022
B2.1 Reservoir Chilled & Hot30th June 201631st December 201831st December 2022
B2.1 Direct Chill Chilled & Ambient30th June 201631st December 201831st December 2022
B2.1 Direct Chill Chilled, Hot & Sparkling30th June 201631st December 201831st December 2022
B2.2 Reservoir Chilled & Ambient31st December 201931st December 202131st December 2022
B2.2 Reservoir Chilled & Hot31st December 201931st December 202131st December 2022
B2.2 Direct Chill Chilled & Ambient31st December 202031st December 202231st December 2023
B2.2 Direct Chill Chilled & Hot31st December 202031st December 202231st December 2023
B3.1 Reservoir Chilled & Ambient31st December 201731st December 201931st December 2022
B3.1 Reservoir Chilled & Hot31st December 201731st December 201931st December 2022
B3.1 Direct Chill Chilled & Ambient31st December 202031st December 202231st December 2023
B3.1 Direct Chill Chilled, Hot & Ambient31st December 202031st December 202231st December 2023
B3.1 Direct Chill Chilled, Sparkling & Ambient31st December 202031st December 202231st December 2023
B3.1 Direct Chill Chilled, Hot & Sparkling31st December 201731st December 201931st December 2022
B4.1 Chilled & Ambient31st December 201731st December 201931st December 2022
B4.1 Chilled & Hot31st December 201731st December 201931st December 2022
B4.1 Chilled & Sparkling31st December 201731st December 201931st December 2022
B4.1 Chilled, Hot & Sparkling31st December 201731st December 201931st December 2022
B4.2 Chilled & Ambient15th May 202315th May 202515th May 2026
B4.2 Chilled, Hot & Ambient15th May 202315th May 202515th May 2026
B4.2 Chilled, Sparkling & Ambient15th May 202315th May 202515th May 2026
B4.2 Chilled, Sparkling & Hot15th May 202315th May 202515th May 2026
B4.2 Base Cabinet15th May 202315th May 202515th May 2026
U1 20L Chilled & Ambient31st December 202131st December 202331st December 2024
U1 20L Chilled, Sparkling & Ambient31st December 202131st December 202331st December 2024
U1 30L Chilled & Ambient31st December 202131st May 202331st May 2023
U1 30L Chilled, Sparkling & Ambient31st December 202131st May 202331st May 2023
U1 40L Chilled & Ambient31st December 202131st December 202331st December 2024
U1 40L Chilled, Sparkling & Ambient31st December 202131st December 202331st December 2024
U2 30L Chilled & Ambient31st December 202131st May 202331st May 2023
U2 30L Chilled & Sparkling31st December 202131st May 202331st May 2023
U2 40L Chilled & Ambient31st December 202131st December 202331st December 2024
U2 40L Chilled, Sparkling & Ambient31st December 202131st December 202331st December 2024
U2 60L Chilled & Ambient31st December 202131st May 202331st May 2023
U2 60L Chilled, Sparkling & Ambient31st December 202131st May 202331st May 2023
B5 Chilled & Ambient31st December 202231st December 202431st December 2025
B5 Chilled, Hot & Ambient31st December 202231st December 202431st December 2025
B5 Chilled, Sparkling & Ambient31st December 202231st December 202431st December 2025
B5 Chilled, Hot & Sparkling31st December 202231st December 202431st December 2025
F4 Chilled*31st December 2020No longer availableNo longer available
C1 Floorstanding Range*30th April 2021No longer availableNo longer available
D1 Countertop Range*30th April 2021No longer availableNo longer available

*Due to a lack of parts availability, the 3-year parts policy does not apply to this product.


Our drinking water dispensers are available through selected partners