Spare Parts Policy
Spare parts for current models
We endeavour to supply spare parts for all current Borg & Overström dispensers to support our distributors in the maintenance and refurbishment of these models.
Parts that are in stock and available to order via our web store are shown in the exploded diagram sections of our electronic Product Manuals featured on our website.
Spare parts for obsolete models
In the event of a dispenser model being discontinued, we will continue to stock parts for two years following the discontinuation date.
Spare parts will continue to be offered indefinitely following the two-year period, but this will be subject to availability from our suppliers. During this period, spare parts will only be available to order in full box quantities and lead times are likely to be extended to 3-5 months. Actual lead times will be confirmed at the time of ordering.
For details on when specific models have become obsolete, please refer to the table below.
Please note: Stock parts are no longer available for dispensers discontinued before December 2019. Any orders placed for parts to fit these models before 31st December 2022, delivery will be made during Q1 and Q2 of 2023.
Updated February 2023
For further support contact:
[email protected]
Stock discontinuation dates
Machine Model | Discontinuation Date | Spare parts stocked until | Spare parts available for order until |
---|---|---|---|
B1 Chilled & Ambient | 30th November 2015 | No longer available | No longer available |
B1 Chilled & Hot | 30th November 2015 | No longer available | No longer available |
B2.1 Reservoir Chilled & Ambient | 30th June 2016 | 31st December 2018 | 31st December 2022 |
B2.1 Reservoir Chilled & Hot | 30th June 2016 | 31st December 2018 | 31st December 2022 |
B2.1 Direct Chill Chilled & Ambient | 30th June 2016 | 31st December 2018 | 31st December 2022 |
B2.1 Direct Chill Chilled, Hot & Sparkling | 30th June 2016 | 31st December 2018 | 31st December 2022 |
B2.2 Reservoir Chilled & Ambient | 31st December 2019 | 31st December 2021 | 31st December 2022 |
B2.2 Reservoir Chilled & Hot | 31st December 2019 | 31st December 2021 | 31st December 2022 |
B2.2 Direct Chill Chilled & Ambient | 31st December 2020 | 31st December 2022 | 31st December 2023 |
B2.2 Direct Chill Chilled & Hot | 31st December 2020 | 31st December 2022 | 31st December 2023 |
B3.1 Reservoir Chilled & Ambient | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B3.1 Reservoir Chilled & Hot | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B3.1 Direct Chill Chilled & Ambient | 31st December 2020 | 31st December 2022 | 31st December 2023 |
B3.1 Direct Chill Chilled, Hot & Ambient | 31st December 2020 | 31st December 2022 | 31st December 2023 |
B3.1 Direct Chill Chilled, Sparkling & Ambient | 31st December 2020 | 31st December 2022 | 31st December 2023 |
B3.1 Direct Chill Chilled, Hot & Sparkling | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B4.1 Chilled & Ambient | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B4.1 Chilled & Hot | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B4.1 Chilled & Sparkling | 31st December 2017 | 31st December 2019 | 31st December 2022 |
B4.1 Chilled, Hot & Sparkling | 31st December 2017 | 31st December 2019 | 31st December 2022 |
U1 20L Chilled & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U1 20L Chilled, Sparkling & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U1 30L Chilled & Ambient | 31st December 2021 | 31st May 2023 | 31st May 2023 |
U1 30L Chilled, Sparkling & Ambient | 31st December 2021 | 31st May 2023 | 31st May 2023 |
U1 40L Chilled & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U1 40L Chilled, Sparkling & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U2 30L Chilled & Ambient | 31st December 2021 | 31st May 2023 | 31st May 2023 |
U2 30L Chilled & Sparkling | 31st December 2021 | 31st May 2023 | 31st May 2023 |
U2 40L Chilled & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U2 40L Chilled, Sparkling & Ambient | 31st December 2021 | 31st December 2023 | 31st December 2024 |
U2 60L Chilled & Ambient | 31st December 2021 | 31st May 2023 | 31st May 2023 |
U2 60L Chilled, Sparkling & Ambient | 31st December 2021 | 31st May 2023 | 31st May 2023 |
B5 Chilled & Ambient | 31st December 2022 | 31st December 2024 | 31st December 2025 |
B5 Chilled, Hot & Ambient | 31st December 2022 | 31st December 2024 | 31st December 2025 |
B5 Chilled, Sparkling & Ambient | 31st December 2022 | 31st December 2024 | 31st December 2025 |
B5 Chilled, Hot & Sparkling | 31st December 2022 | 31st December 2024 | 31st December 2025 |
F4 Chilled* | 31st December 2020 | No longer available | No longer available |
C1 Floorstanding Range* | 30th April 2021 | No longer available | No longer available |
D1 Countertop Range* | 30th April 2021 | No longer available | No longer available |
*Due to a lack of parts availability, the 3-year parts policy does not apply to this product.