Support

FAQs / U1

  • How can I optimise the quality of the carbonated water?

    Our appliances are designed to deliver premium carbonated water. If you are currently experiencing poor quality sparkling water, the cause could be due to the following (depending on appliance type):

    • Incorrect CO2 pressure: Check your CO2 bottle, regulator and non-return valve and replace as necessary. Supply pressure should be 58 psi (4bar) – adjust or replace as necessary.
    • Air in the carbonator tank: Isolate the power supply and operate the sparkling water tap until gas is expelled. Allow gas to expel for 5 seconds. Switch on the power supply and allow the tank to refill.
    • Residue in carbonator tank: After prolonged use, a surface film can develop within the carbonator tank. Refer to the cleaning and sanitising instructions that came with your appliance.
    • Carbonator tank: If the pump runs continuously, contact your distributor who will be happy to help you resolve the issue.
  • What pressure does the CO2 need to be set at?

    We recommend between 3.5 – 5 bar. Do not exceed 5 bar pressure.

  • Why would a water cooler not dispense hot water?

    Assuming your model is designed to dispense hot water, some simple trouble shooting will identify the cause – the most common of which is insufficient cooling air flowing through the fridge. Please contact your distributor who will be pleased to get your appliance operating properly again.


Our drinking water solutions are available through selected partners

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