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What are the 3 most common problems with water dispensers?

A Borg & Overström installer checking the assembly of a B3 water dispenser

Are you having problems with your water dispenser? Don’t know what to do or who can help? Don’t worry – we’re here for you.

Here at Borg & Overström, we have achieved a world-wide presence through over 20 years of design-led manufacturing of premium water dispensers. Our experts have heard all the questions, from A to Z, on identifying problems and fixing features. 

Living in the ever-changing landscape of the water refreshment industry, we are in the best possible position to answer all your water dispenser questions.

In this short guide, our experts take the floor once again to answer the most common questions, providing you with the solution you’ll need.

Related: What are the most common tap system problems and does the T1 solve them?


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What are the most common water dispenser issues?

Like anything that is manufactured, there is an unavoidable list of things that can go wrong – unfortunately, we can’t control this.

What we can do, however, is provide you with the service you deserve.

At Borg & Overström, we encourage you to report any technical issue you have. Our aim is to resolve any problem as quickly and as seamlessly as possible – providing you with the assistance you need.

Below you will find a basic troubleshooting guide. In this quick video, you will be guided through the first 3 steps of any troubleshooting process.



“My unit is not chilling… is the compressor faulty?”

In the event that your unit is not providing Chilled water, you might conclude that the compressor on the unit is faulty. Whilst this can be the case, this would be extremely rare.

Here are the two most likely causes:

  1. Each Borg & Overström product will either have a cold mechanical thermostat, or a NTC (Negative Temperature Coefficient) probe. Both components will be situated in their corresponding Ice Bank or Dry Block to detect the water temperature and allow the cooling systems to turn on and off when required. Should either of these components be faulty and not operating properly, the fridge system may not be allowed to run. This would result in the unit not providing Chilled water.
  2. Another possibility is that the cooling system is running, but the unit just isn’t providing Chilled water. The cause of this would most likely be that the cooling system is low on refrigerant gas.

To solve this conundrum, replace the respective cold thermostat or NTC probe in order to get the fridge system operating again.

In the event that your water dispenser unit is running but not chilling, you will most likely need a specialist engineer to help. We recommend that you contact your account manager or the technical support team at Borg & Overström for help on the best way to proceed. 

“Why does my tap unit drip after dispensing sparkling water”

To create Sparkling water, Chilled water is pumped into the carbonation tank to infuse with the Co2 gas that is already in the chamber.

When dispensing sparkling water, the Co2 gas can then withdraw from the sparkling water. This results in the gas pushing out any residual water above on the dispense pipe.

To overcome this scenario, each Borg & Overström model has the feature of dispensing Chilled water for up to 0.5 seconds directly after the Sparkling water has been dispensed.

This process clears the dispense pipe of any lagging sparkling water, ensuring there will be no dripping from the tap.

“My cooler has the red warning triangle flashing… what does this mean?”

As part of our promise to continuously innovate and improve our products, Borg & Overström have introduced a Red Warning Triangle on the dispense lens. This feature will only be found on the latest Borg & Overström models.

Should the red warning triangle flash, it will follow a pre-set numerical flashing scenario which will correlate to a specific fault within the unit.

The big advantage of this is that an engineer can pinpoint exactly what the fault is within the unit – even before they need to get their tool bag out!

This allows for a quick understanding of what the fault is, and subsequently a much more timely and efficient fix. 

In the event that your water dispenser is displaying a flashing red warning triangle – contact your account manager or the support team at Borg & Overström. Our experts will be able to advise you on exactly what the fault is, and the appropriate solution. 

Note: every model Borg & Overström offers has a manual that any of our customers can access on our website. In each manual, customers can find a basic troubleshooting guide that can help solve the majority of queries.

“Who can help with my water dispenser problems?”

Perhaps the most appropriate question to ask when encountering any problem is asking: “who can help?”

Fortunately, when it comes to a Borg & Overström product, you’ve a few options available to you.

As mentioned, this article addresses the 3 most asked questions our experts have received through our support page found on our website. However, here you will find comprehensive support for all appliances, including our ever-expanding FAQ page that might have the solution to your specific enquiry.

A mobile phone, positioned besides a mug of coffee, displaying the Borg & Overström FAQ support page,.

The Borg & Overström online support page

Visit the FAQ support page
Visit the FAQ support page

On top of this, you can consult with your account manager who should be able to help you with routine or basic questions on the typical water dispenser problems.

Borg & Overström have also implemented a new dedicated support email.

This support email box covers a variety of enquiries, all from our customers. These enquiries can range from simple water dispenser troubleshooting to questions concerning delivery times and part numbers for components. All are welcome. 

Our aim is to provide you with the best service possible. As such, our support email box is purposed to acknowledge any enquiry and deliver a solution in a swift and timely manner.

Your water dispenser problem wasn’t solved here

At Borg & Overström, our research and design team take great care in producing designs that minimise the risk of any product malfunction. Unfortunately, nothing manufactured can be 100% fault free.

This is why we spend a huge amount of effort to be there for you on the rare occasion a fault should present itself. 

If your question wasn’t featured in the top 3 questions our experts received – we still want to help you find your answer.

So, if you have any further questions – contact us – our expert staff are ready and waiting to help you.

To find your answer more quickly – use our support page – here you can easily navigate between How-to-videos, User Guides, and much more!


Our drinking water dispensers are available through selected partners