Can I still get spare parts for a discontinued model?
Answering your questions about replacement parts and accessories for our water dispensers
Borg & Overström boasts an extensive library of parts and accessories for our premium products. A water dispenser of ours may be easy to install, maintain, and operate, but it would be remiss of us not to provide you with this guide to replacing your Borg & Overström water system with the parts and accessories that enhance the user experience.
In this article, we have answered your most asked questions.
Providing you with a comprehensive overview, we cover everything you’ll need to know about replacing any spare parts or accessory.
But before we get into the details, remember that we at Borg & Overström do not sell machines or parts directly to the end-user, but always through our distributors.
Finding the distributors for you is something we take pride in. If you’re looking for a perfect match – find the perfect distributor for you.
What are the differences between watercooler parts and accessories?
In our dealings with customers, we’ve found these two words are frequently used interchangeably. Clarity of language is very important for us to meet your needs, so here’s a quick definition:
A part comprises what you need to use, maintain and operate your machine. These include:
- Tubing
- Power cables
- PCBs
- Solenoids
A purposed parts list comes with every installation, and the operation manual includes a definitive list of spare and optional parts. You may wish to get our extended warranty if you want guaranteed coverage for parts.
An accessory is an enhancement you can install for a better experience. Some of these, such as ultraviolet water treatment, will need to be specified at the point of purchase. Others, like spill mats, branded bottles, paper cups or drip trays can be acquired any time post purchase.
Where can I find a complete list of parts or accessories?
A full list of parts and accessories can be found via our webstore.
When using our webstore, you are also able to filter by compatibility to ensure you have the correct parts and accessories for your specific model.
I have an old model water dispenser with a broken part – do you still have replacements?
We have a considerable stock of spare parts and host a 3 year policy for discontinued models. This policy states that for discontinued models, parts and accessories will remain in our inventory for up to three years after the model is removed from production.
Please note: orders made in the last 12 months of this 36 month period will be completed on a source to order basis. See our parts policy for all the details, including the discontinuation dates of specific spare parts.
These are all saleable items. If you wish to purchase or replace any – you can. Borg & Overström actively prioritise preserving our inventory of parts which are vulnerable to breakdown, or are smaller and likely to get lost if detached.
How do I find the correct part for my dispenser?
We have a search function in the webstore – so finding a part has never been easier.
You can find an instructional video and article on our Learning Centre to find the correct part for your dispenser.
And remember: we operate an open forum with all our distributors and end-users. You are free to make any inquiry about your dispenser or its parts and accessories – contact us – our expert staff are ready and waiting to help you.
